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Customer Reviews.

service

4

No concerns

05 January 2018

service

5

Everything was completed

05 January 2018

service

4

I have faith that mini stratstone will look after my car due to staff engagement and reliability. Prompt and efficient. Video summary of service is good to see

04 January 2018

service

5

Quick service. Friendly and competant staff

03 January 2018

service

5

Very efficient and courteous.

31 December 2017

service

4

I would have been completely satisfied if the service department had informed the service assistant that the jobs had not been completed because of an equipment failure. It would have saved a double trip.

30 December 2017

service

4

Great greeting, and close. Car checks complete and gleaming on collection

30 December 2017

sales

5

First Mini, handover explained couldn’t do enough for us

29 December 2017

service

5

Everything was checked that I had concerns about and rectified

29 December 2017

service

2

The undertray came off the next day making a terrible noise. I was laid down in puddles in the rain trying to remove it. All fixed quickly but would have preferred it not to happen.

28 December 2017

service

5

Friendly staff and handed my vehicle back on time. Offered to take me into town and gave me a voucher for a complimentary coffee in a top store.

27 December 2017

service

4

There were no issues with the service.

27 December 2017

service

5

Good service, even though it wasn’t completed in one go

27 December 2017

service

5

Excellent in all areas

27 December 2017

service

4

Used recovery service and repair. Diagnosed Gault and repair done. Car returned to us in Suffolk. A complimentory car wash would have been appreciated.

23 December 2017

service

5

We were highly satisfied, taxis were sorted for us

22 December 2017

service

3

I would have scored more highly had my service been completed on time and that I had been told that the software upgrade would result in my losing telephone pairing and other pre settings etc. as a result. I did not find out until I was driving home

22 December 2017

service

4.5

-0.5 stars (being harsh! Because inside front windscreen was left smeary after cleaning and I had to clean it again.

22 December 2017

service

5

Jessica kept me in the loop with everything that was happening to my car. And was so apologetic when it had to stay in longer

19 December 2017

sales

5

Staff were friendly and approachable and not rude, unlike other places I've bought from

19 December 2017

service

5

Everyone was really helpful and kind and kept me updated

18 December 2017

service

5

See above.

14 December 2017

sales

5

No problems at all

12 December 2017

sales

5

There were no problems with the purchase and delivery of our mini.Kim ensured a very smooth and efficient handover.

12 December 2017

service

5

From booking in to collection after service was a very pleasant experience

12 December 2017

service

5

Was completed on time , with a wash and valet

11 December 2017

sales

5

The entire staff made us feel very welcome on each and every visit right up to collecting my car.I was kept up to date throughout regarding the progress of the car and called after taking delivery to make sure that I was happy with the car.

11 December 2017

service

5

They met our needs for that time

09 December 2017

service

5

I have not encountered any problems when dealing with Stratstone Derby

09 December 2017

sales

5

Outstanding customer service

08 December 2017

service

5

Nothing is too much troubleStaff always extremely friendly and courteous

07 December 2017

service

4

All OK except cabin filter was a bit whiffy after taking delivery. Odd tyre wear to front tyres too.

06 December 2017

sales

5

Again very personal service and helped mr with all the Cars controls before I drove off and told me to be careful with a faster car

06 December 2017

service

5

Completed my vehicle in a satisfactory timescale

06 December 2017

service

4

Valet was not good at all - none of my rubbish discarded from in the side of the doors, nor the empty coffee cups thrown away. Nothing wiped down inside.The service desk - I had 2 lovely girls on drop off and pick up.Really helpful.

06 December 2017

sales

5

Friendly and helpful staff as well as great car

05 December 2017

sales

5

Friendly staff well looked after felt like they wanted us to buy a mini

05 December 2017

sales

5

Good communication throughout

04 December 2017

service

5

All queries dealt with

02 December 2017

service

5

Prompt and efficient and friendly

02 December 2017

sales

5

Josie was very friendly, knowledgeable, and also very professional too. She couldn't do enough to make sure my experience picking and purchasing a Mini was stress free, and enjoyable!

30 November 2017

service

5

Everyone s very friendly

30 November 2017

service

5

Picked up car at arranged time and all done to a good standard

29 November 2017

sales

5

An excellent experience all round.

29 November 2017

sales

5

Staff good

29 November 2017

service

5

Professional and pleasant staff, car was ready when I needed it and had been washed and cleaned inside.

28 November 2017

service

4.5

Our dealings with Stratstone have always been very positive, we have found Jessica Atkinson to be an excellent Service Advisor always going that extra mile for you and keeping us informed of any developments.

23 November 2017

service

5

Total professionalism

23 November 2017

service

5

Able to book in at the time that was convenient for me and excellent friendly and efficient service

21 November 2017

service

5

Job done on time with minimum fuss and great communication from Jessica

21 November 2017