Everything was completed
I have faith that mini stratstone will look after my car due to staff engagement and reliability. Prompt and efficient. Video summary of service is good to see
Quick service. Friendly and competant staff
Very efficient and courteous.
I would have been completely satisfied if the service department had informed the service assistant that the jobs had not been completed because of an equipment failure. It would have saved a double trip.
Great greeting, and close. Car checks complete and gleaming on collection
First Mini, handover explained couldnt do enough for us
Everything was checked that I had concerns about and rectified
The undertray came off the next day making a terrible noise. I was laid down in puddles in the rain trying to remove it. All fixed quickly but would have preferred it not to happen.
Friendly staff and handed my vehicle back on time. Offered to take me into town and gave me a voucher for a complimentary coffee in a top store.
There were no issues with the service.
Good service, even though it wasnt completed in one go
Excellent in all areas
Used recovery service and repair. Diagnosed Gault and repair done. Car returned to us in Suffolk. A complimentory car wash would have been appreciated.
We were highly satisfied, taxis were sorted for us
I would have scored more highly had my service been completed on time and that I had been told that the software upgrade would result in my losing telephone pairing and other pre settings etc. as a result. I did not find out until I was driving home
-0.5 stars (being harsh! Because inside front windscreen was left smeary after cleaning and I had to clean it again.
Jessica kept me in the loop with everything that was happening to my car. And was so apologetic when it had to stay in longer
Staff were friendly and approachable and not rude, unlike other places I've bought from
Everyone was really helpful and kind and kept me updated
No problems at all
There were no problems with the purchase and delivery of our mini.Kim ensured a very smooth and efficient handover.
From booking in to collection after service was a very pleasant experience
Was completed on time , with a wash and valet
The entire staff made us feel very welcome on each and every visit right up to collecting my car.I was kept up to date throughout regarding the progress of the car and called after taking delivery to make sure that I was happy with the car.
They met our needs for that time
I have not encountered any problems when dealing with Stratstone Derby
Outstanding customer service
Nothing is too much troubleStaff always extremely friendly and courteous
All OK except cabin filter was a bit whiffy after taking delivery. Odd tyre wear to front tyres too.
Again very personal service and helped mr with all the Cars controls before I drove off and told me to be careful with a faster car
Completed my vehicle in a satisfactory timescale
Valet was not good at all - none of my rubbish discarded from in the side of the doors, nor the empty coffee cups thrown away. Nothing wiped down inside.The service desk - I had 2 lovely girls on drop off and pick up.Really helpful.
Friendly and helpful staff as well as great car
Friendly staff well looked after felt like they wanted us to buy a mini
Good communication throughout
All queries dealt with
Prompt and efficient and friendly
Josie was very friendly, knowledgeable, and also very professional too. She couldn't do enough to make sure my experience picking and purchasing a Mini was stress free, and enjoyable!
Everyone s very friendly
Picked up car at arranged time and all done to a good standard
An excellent experience all round.
Professional and pleasant staff, car was ready when I needed it and had been washed and cleaned inside.
Our dealings with Stratstone have always been very positive, we have found Jessica Atkinson to be an excellent Service Advisor always going that extra mile for you and keeping us informed of any developments.
Able to book in at the time that was convenient for me and excellent friendly and efficient service
Job done on time with minimum fuss and great communication from Jessica