OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
131 ratings and 89 comments received in the last 90 days.
04 July 2025
Great team that made everything run smoothly
04 July 2025
As above and I had to phone them to see what was happening, and numerous times was told certain managers would call me back but never did
04 July 2025
Excellent customer service from Hannah who was friendly, professional & made sure everything was as it should be
03 July 2025
The salesman (Tim) was professional, helpful and extremely well informed. Have purchased 4 cars from him now.
02 July 2025
Great sales team exprerly managed
24 June 2025
Completely satisfied The whole team are friendly and so helpful. Very patient and do not push you into anything you don't want and very willing to go back over everything with you .
21 June 2025
Jack knew what he was doing, handover was seamless
18 June 2025
Because every question asked was answered with enthusiasm
04 June 2025
As above. Sales rep wa excellent!
09 July 2025
I was asked to bring my car in @8am for scheduled service & MOT but the car wasn't dealt with until the afternoon so I couldn't pick up until @5pm. Meant longer rush hour journeys back and forth across Derby each way.
09 July 2025
Highly professional, knowledgeable, friendly and helpful staff. Always polite, happy to explain anything and provide detailed advice about the car.
07 July 2025
As above
07 July 2025
There was an unexpected delay for parts to arrive
05 July 2025
I was really impressed with the service at Stratstone MINI Derby. Everything was done quickly, professionally, and to a high standard. I left feeling confident and well looked after.
03 July 2025
Please see above comment
01 July 2025
Staff was kind and let me know with the progress
27 June 2025
From phone calls to face to face consultations...the staff were excellent
26 June 2025
I ordered a floor mat which I was expecting to be in the vehicle when it was delivered back but wasn't, when I phoned I was told it would be posted out, now over a week later it's still not here, phoned again and promised a call back and nothing.
25 June 2025
I took the newly bought Mini in as it was not supplied with a wheel nut ,as discovered when I had a flat tyre on a journey. The radio shows _ 'Problem with playing this' after about ten minutes. Afrer a diagnostic test the problem persists.
08 July 2025
Jono Alexander Gould was very helpful and patient answering all our questions we had as I had not bought a new car for 14 years so had lots of questions re the mini x