OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
150 ratings and 112 comments received in the last 90 days.
23 September 2025
Friendly team, no pressure to make a decision on the spot, stayed in regular contact throughout the process
23 September 2025
I had an excellent rapport with Jono - it was unfortunate that he wasn't available to do the handover.
23 September 2025
Very friendly and knowledgeable sales staff. Reception staff very friendly and helpful too
22 September 2025
Jono was fantastic
21 September 2025
Through no fault of Stratstone or Sophie Draper - Mini UK did an update and this put back the delivery of my vehicle from 10:30am to 4:30pm
19 September 2025
having purchased many cars in my car owning life time this is the first time that i have experienced a failure by the dealer to engage over the price. The sales maanager I dealt with was condescending and confrontational. The sales person was well in
08 September 2025
Excellent customer service as a revisiting customer of 15+ years.
04 September 2025
As above
25 August 2025
Met my needs
24 September 2025
Staff were able to acommidate a change in ture at short notice.
24 September 2025
met expectations
21 September 2025
Details given were accurate with helpful advice from reception
21 September 2025
Car details quickly taken and contacted when it was ready
21 September 2025
Chris who I dealt with was an absolute credit to the business.
21 September 2025
Chris kept me informed of what was happening and how long it would be as I was waiting for my car rather than drop it off. It was a comfortable wait. I would add that there wasn't enough car drop off spaces and I had to park elsewhere.
20 September 2025
The staff addressed me by my first name as I arrived at the dealership.
19 September 2025
Would have preferred a time estimate on drip off as explained previously.
18 September 2025
The whole experience was handled professionally
16 September 2025
Swift efficient service.
24 September 2025
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